- The Minimum Order Quantity (MOQ) to receive pre-paid freight is $7,500 per order.
- Our order lead time requirement is 10 days for delivered and 7 days for Pick Up.
- Order revisions will not be accepted after 48 hours of PO receipt and will require an updated PO before we can process. Revisions will be dependent upon inventory availability at the time the order revision is requested.
- All purchase orders must reflect ACR invoice pricing. In the event of pricing discrepancies, an account representative will reach out for a revised PO.
- ACR reserves the right to revise our lead time and order minimum at any time
We remain committed to ensuring that the right products are available at each of our customer dedicated warehouses. To enhance our efficiency, we will avoid requesting purchase orders for out-of-network warehouses where possible. If an item is not available at the dedicated ACR warehouse, our Customer Service and Supply Chain teams will work to coordinate backorder shipments with the next available open PO.
Effective Date: 4/17/2023
Subject to the terms and conditions of this Return Merchandise Authorization policy, eligible products (purchased within 60 days of receipt) may be returned to the ACR location from which the product was originally purchased. Any shortage/damages must be reported within 192 hours (8 calendar days) of the invoice date. Please refer to the eligible criteria below before submitting an RMA request.
RMA requests must be submitted to the 1ACR portal www.my.1acr.com
Eligibility Criteria:
- Damages (All damages must be reported to the carrier within the time frame specified above)
- QA issues (outside of product recall/withdrawal)
- Mispicks
- ACR Keying Error
- Customer order error (Items received within 60 days of PO receipt)
- Over shipment
Please note: In the event AmerCareRoyal errors or defective products create a circumstance where merchandise needs to be returned to an AmerCareRoyal distribution center, AmerCareRoyal will pay all costs associated with the return or destruction of merchandise, including freight costs. **Product withdrawal or recall will have separate set of guidelines for return, issued by ACR QA department.
RMA Expectations:
- A valid return merchandise authorization (RMA) is required for all returns.
- Returns will be credited to your account, within thirty (30) days of merchandise receipt and processing by an AmerCareRoyal distribution center.
- The amount credited and/or refunded may be adjusted by any/all the return policy exceptions below. Additionally, the amount credited may be adjusted to exclude any payments made to you for program, rebate or association amounts related to sales orders affected by this RMA or pick up allowances, or discounts. Finally, some or all the amount credited may be applied to amounts due to be paid to you for program, rebate or association fees agreed to by AmerCareRoyal.
- All returns are subject to a restocking fee equal to 20% of the originally invoiced sales order dollar amount (program, rebate and association deductions are not considered when calculating re-stocking fees).
- RMA’s for merchandise not returned to the AmerCareRoyal distribution center within 30 days from issuance of approved RA number will be cancelled.
- Purchaser is responsible for the cost of return freight.
- Any deductions taken without prior approval or prior to issuance of an approved credit memo will be considered unauthorized and will be billed back to the customer.
The following will NOT be eligible for return:
- Damages that are not reported to the carrier within 192 hours (8 calendar days) from invoice date.
- Disposable Gloves.
- Discontinued or Obsolete Product.
- Promotional items, One-Time Purchases, Spot Buy.
- Non-stock, private label, or Custom Product.
- Excess inventory (purchased more than 60 days from PO receipt).
Please contact your Sales Representative or Customer Service Agent for any questions.
